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Effective Date: 2, 2015

This privacy statement applies to musashiya-jp.book.direct owned and operated by Hotel Musashiya. This privacy statement describes how we collect and use the personal information you provide on our web site: musashiya-jp.book.direct. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We may amend this privacy statement from time to time, so visit this page regularly to keep abreast of the updates

The type of personal information we collect.

The types of personal information that we collect include:

  • Your first name, last name, email address, phone number and home address;
  • Credit card details (type of card, credit card number, name on card, expiration date and security code);
  • Guest stay information, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
  • Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Why do we collect, use and share your personal information?

  • Reservations: we use your personal information to complete and administer your online reservation and to send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation.
  • Customer service: we use your personal information to provide customer service.
  • Guest reviews: we may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers to choose the accommodation that suits them best.
  • Marketing activities: we also use your information for marketing activities, as permitted by law.
  • Other communications: there may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
    • We may need to respond to and handle requests you have made.
    • If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.
  • Comply with regulatory and legal obligations: we may use your personal information to comply with regulatory and legal obligations.
  • Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How do we share your personal information with third parties?

We may share your personal information with third parties as set out below.

  • Third-party service providers: We may use service providers to process your personal information strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
  • Competent authorities: We disclose personal information to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Retention of Personal Information

We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this privacy statement.

 

Cookies

What is a cookie?

Cookies are small data files that a website can place on your computer or mobile device when you visit that website. Most websites use cookies because they help to make the website work better.

How do we use cookies?

We try to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:

  • Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.
  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
  • Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimize and improve our website, and to ensure we continue to be interesting and relevant. The data we gather includes which webpages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of times you click on a given page, your mouse movements and scrolling activity and the text they type while using our website. These analytic cookies may collect personal information.

How long do our cookies stay active?

The cookies we use have varying lifespans, depending the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.

Do we use third-party cookies?

Yes, we use the services of third-party providers for analytical purposes, for example by Booking.com. These analytical tracking technologies include: cookies, beacons, tags and scripts. Booking.com may also place cookies for its own purposes as further described in http://www.booking.com/content/privacy.html. The tracked information is used within Hotel Musashiya in the marketing automation, customer relationship management, and business intelligence systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. The providers we use are committed to establishing responsible business and data-management practices and standards.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the "Help" function in their browser to locate the settings they need.

 

Security

What security procedures do we have in place to safeguard your personal information?

We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.

Access to Information

How can you control the personal information you have given to us?

You have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us at musasiya@eos.ocn.ne.jp. We kindly request you to please write “Request personal information” in the subject line of your email.

We ask you to keep your personal information accurate and up to date. If the personal information we have about you is incorrect, out-of-date or not relevant anymore for the purposes collected, we will update or remove it at your request. We kindly request you to contact musasiya@eos.ocn.ne.jp. We will respond to your request within 30 days. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Contact Us

Hotel Musashiya controls the processing of personal information collected from the website and via the cookies. Hotel Musashiya at Motohakone 20. If you have any suggestions, requests or comments about privacy, personal information, cookies and how we handle personal information, you can send an email to musasiya@eos.ocn.ne.jp.

隐私声明

生效日期:2017年12月

本隐私声明适用于武藏屋酒店 所拥有和运营的www.ashinoko.jp。本隐私声明描述了我们如何收集并使用您在我们网站www.ashinoko.jp上所提供的个人信息。它还介绍了您可以选择我们如何处理您的个人信息以及您可通过何种方式访问和更新此信息。我们可能会不时修改此隐私声明,因此请定期访问本页面以了解最新信息

我们收集的个人信息的类型。

我们收集的个人信息的类型包括:

  • 名、姓、邮箱地址、电话号码和家庭住址;
  • 信用卡信息(信用卡类型、卡号、持有人姓名、到期时间和安全码);
  • 客人入住信息,包括抵店日期和离店日期、特殊请求、对住宿提供的服务偏好观察(包括客房偏好、使用过的设施或其他任何服务);
  • 您提供的营销偏好或参与调查、竞赛或促销活动信息;

当您访问我们的网站时,即使您未预订,我们也可能会收集某些信息,例如您的IP地址、您使用的浏览器,以及您的计算机操作系统、应用程序版本、语言设置和网页浏览数据等。如果您使用的是移动设备,我们也可能会收集您移动设备的标识数据、特定的设置和特征以及纬度/经度等细节。当您进行预订时,我们的系统会纪录您的预订方式以及预订网站等信息。如果这些数据可以将您识别为自然人身份,此类数据信息将被视为受本隐私声明约束的个人信息。

您可以随时选择您希望提供给我们的个人信息(如有)。 如果您选择不提供某些细节,您与我们的某些交易可能会受到影响。

我们为什么收集、使用并分享您的个人信息?

  • 订单:我们使用您的个人信息是为了帮您完成并管理线上订单。
  • 客户服务:我们使用您的个人信息是为了向您提供客户服务。
  • 住客点评:我们可能会使用您的联络方式信息,通过邮件邀请您在完成入住后为住宿填写住客点评。此举可帮助其他客人选择最适合的住宿。
  • 营销活动:我们也会使用您的信息进行正当合法的营销活动。
  • 其他沟通:在其他时候我们也可能通过电子邮件、邮寄、电话或发短信方式与您联系,具体取决于您与我们分享的联系信息。可能出于有多种原因:
    • 我们可能需要回复并处理您提出的请求。
    • 如果您还没有完成在线预订,我们可能会通过电子邮件提醒您继续完成预订。我们相信这项额外的服务对您来说非常有用,因为您可以继续进行预订,无需再次搜索住宿或从头开始填写所有预订信息。
    • 当您使用我们的服务时,我们可能会向您发送问卷或邀请您对我们的网站体验提供反馈。
  • 法律目的:在某些情况下,我们可能需要使用您的信息来处理和解决法律纠纷,进行监管调查和合规审核。
  • 欺诈检测和预防:我们可能会将您的个人信息用于检测和预防欺诈以及其他非法或不需要的活动。
  • 提升我们的服务:最后,我们会将您的个人信息用于分析目的,为了提升我们的服务,改善用户体验,并优化我们在线旅游服务的功能和质量。

如上所述,我们将依照以下法律基础处理您的信息:

  • 合同履行:履行我们之间的合同,可能必须使用您的个人信息。例如,若您使用我们提供的服务来进行在线预订,我们将依照合约条款使用您的信息,以执行我们的应尽职责来完成和管理订单。
  • 合法利益:我们可能会使用您的信息来满足我们的合法利益,例如,为您提供网站、邮件和电子报中最为适宜的内容,以改善和提升我们的产品、服务及网站内容。同样服务于行政、欺诈检测和法律目的。
  • 同意:我们可能会征求您的同意,使用您的个人信息服务于某些直接营销目的。如您改变想法表示不同意,可以随时通过这份隐私声明底部备注的地址联系我们。

我们如何与第三方分享您的个人信息?

  • Booking.com:我们隶属于Booking.com B.V.,公司地址为Herengracht 597,1017 CE Amsterdam,The Netherlands (www.booking.com)(以下称Booking.com),提供在线预订服务。我们向网站提供内容,您直接通过我们进行预订,订单由Booking.com进行处理。因此,您在该网站上所输入的信息也将与Booking.com及其合作伙伴共享。此类信息可能包括姓名、联系方式、付款信息、同行客人姓名及预订时所提供的出行偏好设置。如要了解更多关于Booking.com的信息,请访问About Booking.com。
    Booking.com将给您发送订单确认信以及在您抵店前发送一封包含住宿周边和住宿信息的邮件。Booking.com的客户体验团队也为用户提供20多种语言的全天候24小时国际客户服务。与Booking.com的全球客户服务人员分享您的详细信息,让他们在您需要帮助时及时做出回应。Booking.com可能会将您的信息用于技术、分析和营销目的,详情请参阅 Booking.com隐私政策。您的信息也可能与Priceline集团的其他成员(Agoda.com、Rentalcars.com和Kayak.com)共享以进行分析,以便向您提供您可能感兴趣的旅游优惠信息并为您提供定制服务。如果您对Booking.com处理您的个人信息有任何疑问,请联系customer.service@booking.com。
  • BookingSuite:您的个人信息可能与BookingSuite B.V.共享,该公司位于Herengracht 597,1017 CE Amsterdam,The Netherlands,运营suite.booking.com网站。 BookingSuite会将您的个人信息提供给Booking.com以达到上述目的。
  • 第三方服务供应商:我们可能会使用服务供应商代表我们处理您的个人数据。此类处理行为服务于各种目的,例如协助订单付款、发送营销资料等。第三方服务供应商遵从保密条款,不得将您的个人数据运用于其他目的。
  • 主管部门:依照法律规定或实属必要用于预防、侦查或起诉犯罪行为和欺诈行为时,我们将向执法部门和其他政府机构披露个人数据。

保留个人信息

只要我们认为有必要向您提供服务、遵守适用的法律(包括关于文件保留的法律)、解决与任何一方的争议以及在必要时有助于我们开展业务,我们都将保留您的个人信息。我们保留的所有个人信息将受本隐私声明的约束。

哪些安全措施可以保护您的个人数据安全?

根据数据保护法律规定,我们严格按照流程要求防止不法个人或组织获取或滥用您的个人数据。我们使用适当的商业系统及程序来保护您提交的个人数据。在访问和使用服务器上的个人数据时,我们同样会应用安全程序以及各种技术和物理限制。只有经过授权的人员才能在操作过程中使用个人数据。

您可如何控制您的个人信息?

您可以随时浏览我们为您储存的个人数据,如需个人数据总览,请发送电子邮件至下方邮箱。请您在邮件标题注明“申请获取个人数据”,以加快处理时间。
如果您认为我们所记录的您的个人数据有误,也可以联系我们。如果您认为我们不再具备使用您个人数据的权利,或有其他关于您个人信息使用或隐私声明的问题,请按照以下联系方式发送电子邮件或写信给我们。我们将依据适用的数据保护法处理您的请求。

谁负责处理您的个人数据?

武藏屋酒店 ,250-0522 神奈川县, 箱根, Motohakone 20, 日本。如果您对我们的隐私声明有任何建议或意见,请发送电子邮件至musasiya@eos.ocn.ne.jp。

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